Frequently Asked Questions
The questions about bread that matter to you – answered by our experts.
Orders and Customer Accounts
Can I order SIMID bread online?
Yes. In the SIMID online store, you can order selected breads from the Zhivena, Special and Country-style ranges, with delivery across Bulgaria.
Which SIMID breads are available in the online store?
The online store offers products from the Zhivena, Special and Country-style categories. You can see the currently available products and stock directly in the respective store category.
Can I order all SIMID products online?
Not all SIMID product ranges are available in the online store. You can order products included in the Zhivena, Special and Country-style categories.
Do I need an account to place an order?
No. You can place an order in the SIMID online store without creating a customer account.
What are the benefits of creating an account?
A registered account gives you access to your order history, making it easier to review your previous purchases from the online store.
Can I order several different types of bread in one order?
Yes. You can add different products from the online store to a single order, subject to current availability.
Where can I find information about a specific bread before ordering?
Open the product page of the bread you are interested in. There you can find its ingredients, nutritional information, weight and other available product details.
On our corporate website simid.bg, you can find more detailed information about the nutritional values of the bread.
Delivery
Does the SIMID online store deliver throughout Bulgaria?
Yes. The SIMID online store delivers throughout Bulgaria.
Which courier companies deliver the orders?
Orders from the SIMID online store are delivered by Speedy and Pigeon.
Can I order SIMID bread if I do not live in Sofia?
Yes. Deliveries are not limited to Sofia. Orders can be placed for locations throughout Bulgaria.
Payments and Invoices
How can I pay for my order?
The SIMID online store offers three payment methods:
- bank card;
- cash on delivery;
- bank transfer.
Choose your preferred payment method when completing your order.
Can I pay by card?
Yes. The online store accepts bank card payments.
Can I pay when I receive my order?
Yes. You can select cash on delivery and pay when you receive your order.
Can I pay by bank transfer?
Yes. Bank transfer is one of the available payment methods in the SIMID online store.
Can I receive an invoice for my order?
Yes. SIMID issues invoices to companies. When placing your order, you can select the option to request an invoice and enter the required company details.
Do I need a registered account to request an invoice?
No. You can place an order without creating an account and still request an invoice by selecting the relevant option during checkout.
Bread, Ingredients and Nutritional Information
What is the Zhivena range?
Zhivena is a SIMID bread range featuring different recipes, flours, grains, seeds and nuts. It includes products such as Zhivena 100% Einkorn, Zhivena with Walnuts, Zhivena with Pumpkin and Sunflower Seeds, Zhivena with Sunflower Seeds and Chia, and High-Protein Zhivena.
What types of bread are included in the Special range?
The Special range includes breads made with different combinations of flours and additional ingredients. Products include rye-wheat bread, bread with carrots and seeds, wholegrain bread with pumpkin seeds, Energia bread and Keto Bread.
What types of bread are included in the Country-style range?
The Country-style range includes traditional varieties such as Country-style White, Country-style Brown and Country-style Wholegrain Bread. Check the individual product page for the exact ingredients and nutritional values of each product.
Does SIMID use live sourdough starter?
Yes. Live sourdough starter is used in every SIMID bread. You can check the specific type of sourdough starter and the other ingredients on the individual product page.
Do SIMID breads contain preservatives?
SIMID breads are made without preservatives. For detailed information, always check the ingredients of the individual product.
Does SIMID use flavourings or colourings?
SIMID breads are made without flavourings or colourings. The full list of ingredients is provided for each individual product.
Where can I find the ingredients of a bread?
The ingredients are listed on the individual product page. We recommend checking them before ordering, especially if you avoid certain ingredients or have a food allergy.
Where can I find the nutritional values?
Nutritional information for each type of bread can be found on its product page. There you can find values such as carbohydrates, protein, fat, fibre and salt, where this information is available for the respective product. More detailed information is available on the product pages of the company’s corporate website, simid.bg.
How can I compare different SIMID breads?
The most accurate way is to compare the information provided on the individual product pages, including ingredients, types of flour, seeds and nuts, nutritional values and weight. This allows you to choose a product based on your own preferences and dietary requirements.
What does Zhivena 100% Einkorn contain?
Zhivena 100% Einkorn is made with wholegrain einkorn flour, water, sourdough starter and salt. For more complete and up-to-date information, you can check the product page in the online store, the corporate website simid.bg, as well as the product packaging.
Does SIMID offer bread with chia seeds?
Yes. Zhivena with Sunflower Seeds and Chia contains wholegrain wheat flour, live rye sourdough starter, chia seeds, einkorn, sunflower seeds and flaxseed.
Does SIMID offer bread with pumpkin seeds?
Yes. SIMID offers breads containing pumpkin seeds, including Zhivena with Pumpkin and Sunflower Seeds and Wholegrain Bread with Pumpkin Seeds from the Special range.
Does SIMID offer bread with walnuts?
Yes. Zhivena with Walnuts is one of the products in the Zhivena range. If you have a nut allergy, always check the full list of ingredients and allergen information before consumption.
Does SIMID offer rye bread?
Yes. The Special range includes rye-wheat bread, made with rye and wheat flour and live rye sourdough starter.
Does SIMID offer wholegrain bread?
Yes. The available ranges include products made with wholegrain flours. For example, some Zhivena breads contain wholegrain wheat or einkorn flour, while wholegrain options are also available in other ranges.
How can I check whether a bread contains a specific ingredient or allergen?
Check the full list of ingredients on the product page and the information on the packaging. This is particularly important if you have allergies or intolerances to wheat, gluten, nuts, seeds or other ingredients.
Can I choose bread according to a specific diet?
You can use the published ingredients and nutritional values to compare the products according to your own requirements. More information about each product can be found on its product page at simid.bg. If you follow a medically prescribed diet or have a food allergy, do not rely solely on the name or category of the bread - always check the full list of ingredients and follow the advice of a medical professional.
Where can I check the weight of a bread?
The weight of each product is listed in its product information. Check the product page before adding the bread to your cart.
Can the ingredients of a product change?
Recipes and product information may be updated. For this reason, especially in the case of food allergies or dietary restrictions, always check the information on the packaging of the product you receive.
About SIMID and the Online Store
Who are SIMID?
SIMID is a Bulgarian company producing bread and bakery products since 1990. Today, selected SIMID products can also be ordered directly through the online store.
What is the difference between the SIMID corporate website and the online store?
The corporate website simid.bg provides information about SIMID, its product ranges and production. The online store is designed for direct online ordering of products available in the Zhivena, Special and Country-style categories.
Where can I ask a question about a product or an order?
For additional information, you can use the contact details published on the SIMID website, including info@simid.bg, as well as the contact form on our Contacts page.
