Section I. General Provisions
Subject Matter and Scope
Article 1. (1) This Cookie Policy provides information about the use of cookies and similar technologies in connection with the website of SIMID OOD and the Online Store accessible at www.simid.bg, including the types of technologies used, their purposes and how visitors can manage their choices.
(2) This Policy applies when visiting and using the website and the Online Store, whether the visitor uses a User Account, places an order without registration or merely browses their content.
(3) This Policy should be regarded together with the Online Store Privacy Policy, which contains further information about the processing of personal data by SIMID.
Controller
Article 2. (1) The website and the Online Store are operated by:
SIMID OOD
UIC 175110255
774 Okolovrasten Pat Street, Sofia, Bulgaria
email: info@simid.bg
website: www.simid.bg
(2) Visitors may contact SIMID regarding the use of cookies and similar technologies using the contact details set out in paragraph (1).
Section II. Cookies and Similar Technologies
What Are Cookies?
Article 3. (1) Cookies are small files or pieces of information that may be stored on a visitor’s device when visiting a website or Online Store and subsequently read when they are used.
(2) Cookies may serve various functions, including enabling the normal operation of the website and Online Store, maintaining a user session and shopping cart contents, remembering settings and choices made by the visitor and, where applicable, measuring website use or the effectiveness of certain communication and advertising activities.
(3) Depending on their purpose and use, some cookies are necessary to provide a service expressly requested by the visitor or for the normal operation of the Online Store, whereas the use of other cookies and similar technologies may require the visitor’s prior choice or consent.
Similar Technologies
Article 4. (1) In addition to cookies, the website and Online Store may use other technologies that store information on the visitor’s device or access information already stored there, including Local Storage and Session Storage.
(2) These technologies may be used, among other things, to maintain the state and display of the shopping cart, save technical settings and information necessary for the selected delivery method, and support other functionalities of the website and Online Store.
(3) For the purposes of this Policy, where the rules governing their use and management are the same, cookies and similar technologies may collectively be referred to as “cookies”.
SIMID Cookies and Third-Party Technologies
Article 5. (1) Depending on the technology used, cookies may be set directly in connection with SIMID’s website and Online Store or by external providers whose services or functionalities are integrated therein.
(2) Where the use of a third-party service involves processing of personal data, information about that processing is provided in this Policy, the Privacy Policy and/or the privacy information supplied by the relevant provider, as applicable.
(3) Specific information about the cookies and similar technologies used, their providers, purposes and durations is provided in the following sections of this Policy.
Section III. Categories of Cookies and Conditions for their Use
Categories of Cookies
Article 6. (1) Depending on their purpose, cookies and similar technologies used in connection with the website and Online Store may be divided into the following categories:
1. strictly necessary cookies;
2. functional cookies;
3. analytics cookies;
4. advertising cookies.
(2) The classification of a particular cookie or similar technology is determined by its actual purpose and the way in which it is used.
(3) The specific cookies and similar technologies in use at any given time, their purposes, providers and durations are specified in the following sections of this Policy and/or through the cookie management mechanism used by SIMID.
Strictly Necessary Cookies
Article 7. (1) Strictly necessary cookies and similar technologies are required for the normal and secure operation of the website and Online Store or to provide a functionality or service expressly requested by the visitor.
(2) They may be used, among other things, to:
1. maintain the user session;
2. save and manage shopping cart contents;
3. enable the process of submitting and processing an order;
4. provide functionalities necessary for the selected delivery or payment method;
5. remember the visitor’s choices concerning the use of cookies;
6. protect the website and Online Store where the relevant technology is necessary to provide the service or functionality used by the visitor.
(3) The use of strictly necessary cookies does not depend on the visitor’s consent insofar as the relevant technology is necessary to provide a service or functionality expressly requested by the visitor or falls within another applicable statutory exemption.
(4) Due to their purpose, strictly necessary cookies cannot be disabled through the cookie management mechanism. Visitors may restrict or block certain technologies through their browser or device settings, but this may prevent certain website or Online Store functionalities from being used.
Functional Cookies
Article 8. (1) Functional cookies and similar technologies enable the website and Online Store to remember certain visitor settings or choices and provide additional or personalized functionalities that are not strictly necessary for their basic operation.
(2) Such technologies may be used, for example, to remember certain visitor preferences or provide additional functionalities where the relevant purpose does not fall within the strictly necessary technologies under Article 7.
(3) Where storing information on or accessing information from the visitor’s device through a functional cookie or similar technology is not strictly necessary to provide a service or functionality expressly requested by the visitor, the relevant technology is activated only after the visitor has given prior consent.
Analytics Cookies
Article 9. (1) Analytics cookies and similar technologies are used to collect information about how visitors use the website and Online Store, including visits, pages and functionalities used, traffic sources and interactions with content.
(2) The information obtained may be used to compile statistics, analyze use of the website and Online Store, and improve their content, structure and functionalities.
(3) Analytics cookies and similar technologies that are not strictly necessary to provide a service or functionality expressly requested by the visitor are activated only after the visitor has given prior consent.
Advertising Cookies
Article 10. (1) Advertising cookies, pixels, tags and other similar technologies may be used to measure the effectiveness of advertising campaigns, identify traffic sources, create audiences, personalize advertising content and conduct remarketing, where such technologies are implemented on the website or Online Store.
(2) Advertising cookies and similar technologies are activated only after the visitor has given prior consent.
(3) Specific advertising technologies and their providers are identified in this Policy and/or the cookie management mechanism when such technologies are used.
Consent to the Use of Optional Cookies
Article 11. (1) Cookies and similar technologies for which consent is required are activated only after the visitor has given the relevant consent.
(2) Consent is voluntary and may be withdrawn or changed at any time in accordance with Section V of this Policy.
(3) Refusal to consent to optional cookies does not prevent use of the basic website and Online Store functionalities for which only strictly necessary technologies are required.
Section IV. Specific Cookies and Similar Technologies
Cookies and Technologies Related to the Online Store
Article 12. (1) The operation of the Online Store involves cookies and similar technologies associated with the WooCommerce platform used and the functionalities integrated therein.
(2) Depending on the visitor’s actions, these technologies may be used to maintain the user session, manage shopping cart contents, store technical information necessary to place an order and support other Online Store functionalities.
(3) Some of the technologies under this Article are activated only when the visitor uses the relevant functionality, for example when adding a product to the cart or starting the checkout process.
Language Selection
Article 13. (1) The website and Online Store may use a cookie associated with the language version management system to retain information about the currently selected language.
(2) This technology helps ensure that content is properly displayed and the website and Online Store function in the selected language.
Local Storage and Session Storage
Article 14. (1) The operation of the Online Store also involves technologies for storing information locally in the visitor’s browser, including Local Storage and Session Storage.
(2) Local Storage may store technical information about the state of the shopping cart, as well as information necessary for the operation of delivery integrations, including the selected delivery method, town and/or delivery office.
(3) Session Storage may store technical information about the state and display of the shopping cart, the current language and other settings necessary for the use of the relevant functionalities.
(4) The information under this Article is used depending on the specific functionality and subject to the conditions applicable to the relevant technology under this Policy.
Managing Cookie Choices
Article 15. (1) To manage visitors’ choices regarding optional cookies and similar technologies, the website uses a consent management mechanism under the conditions and procedure described in detail in Section V of this Policy.
(2) By means of this mechanism, visitors may accept all optional cookies, reject them or make separate choices by category, and may subsequently change their choices.
(3) Information about the visitor’s choices is stored locally in their browser to retain and apply the relevant settings during subsequent visits.
External Services and Integrations
Article 16. (1) The website and Online Store may establish technical connections with external services necessary to provide certain content or functionalities.
(2) As at the date of this Policy, such services and integrations may include, among others:
1. services for loading the fonts used;
2. mapping services for selecting a delivery location or office;
3. integrations with courier service providers;
4. integrations with payment service providers.
(3) The availability of a technical connection with an external provider does not necessarily mean that the relevant provider sets cookies on the visitor’s device. Where a particular external service uses cookies or other technologies to store or access information on the visitor’s device, they are used subject to the conditions applicable to the relevant technology.
Specific List of Technologies Used
Article 17. (1) Based on the technical review performed and the information provided by the developer, the following cookies and similar technologies have been identified in connection with the website and Online Store:
| Cookie / technology | Provider / system | Purpose | Category | Duration |
|---|---|---|---|---|
| woocommerce_cart_hash | WooCommerce | Detect changes in shopping cart contents and data | Strictly necessary | Session |
| woocommerce_items_in_cart | WooCommerce | Detect changes in shopping cart contents and data | Strictly necessary | Session |
| wp_woocommerce_session_* | WooCommerce | Identify the user session and associated shopping cart data | Strictly necessary | 2 days |
| wp-wpml_current_language | WPML | Retain the currently selected language and support language functionality, including AJAX requests | Strictly necessary | 24 hours under the current configuration |
| simid_session | SIMID / main domain application | Maintain the technical user session on the simid.bg domain, including when using the Online Store | Strictly necessary | According to session configuration |
| XSRF-TOKEN | SIMID / main domain application | Protect against Cross-Site Request Forgery (CSRF) and verify the legitimacy of requests | Strictly necessary / security | According to session configuration |
| wc_cart_hash_* / Local Storage and Session Storage | WooCommerce | Store a technical identifier of the shopping cart state to synchronize and update its contents | Strictly necessary | Local Storage – until overwritten or cleared; Session Storage – until the end of the session |
| wc_fragments_* / Session Storage | WooCommerce | Store technical fragments of shopping cart contents for dynamic updates without fully reloading the page | Strictly necessary | Session |
| speedy / Local Storage | Speedy integration | Store technical parameters related to selecting and configuring delivery through Speedy | Strictly necessary | Until Local Storage is overwritten or cleared |
| pigeon / Local Storage | Pigeon Express integration | Store technical parameters related to selecting a delivery method through Pigeon Express, including the selected delivery type | Strictly necessary | Until Local Storage is overwritten or cleared |
| wpEmojiSettingsSupports / Session Storage | WordPress | Technically check browser emoji support to ensure correct display of content | Functional / technical | Session |
| silktideCookieBanner_InitialChoice, silktideCookieChoice_advertising, silktideCookieChoice_analytics, silktideCookieChoice_functionality, silktideCookieChoice_necessary / Local Storage | Silktide Consent Manager – local implementation | Store and apply the visitor’s choices concerning cookie categories and other storage technologies | Strictly necessary | Until the choice is changed or Local Storage is cleared |
| Cloudflare Turnstile / browser storage and verification token | Cloudflare | Protect contact forms and the checkout process against automated requests, spam and misuse by checking the browser and generating a verification token | Strictly necessary / security | Short-lived technical state / during the session |
| _ga | Google Analytics 4 | Distinguish users for statistical and analytics purposes | Analytics | Up to 2 years by default; may be limited by the browser |
| _ga_* | Google Analytics 4 | Store information on the analytics session state | Analytics | Up to 2 years by default; may be limited by the browser |
(2) Google Analytics 4 analytics technologies are used for statistical analysis of visits and interactions with the Online Store, including the recording of purchase-related events (purchase). Their use is managed through the consent choice mechanism and Google Consent Mode v2, subject to Sections III and V of this Policy.
(3) The classification of a particular technology is determined by its actual purpose and manner of use. Where the configuration changes, the necessary review is carried out and the information provided is updated accordingly.
(4) Visitors’ choices regarding cookie categories are stored through Silktide Cookie Consent Manager entries in Local Storage until the preferences are changed or the relevant browser data are cleared.
(5) The list under paragraph (1) is updated when technologies change, new functionalities are introduced or the purpose or manner of use of an existing technology changes.
Section V. Cookie and Consent Management
Cookie Management Mechanism
Article 18. (1) Upon an initial visit to the website, visitors are provided with a cookie management mechanism whereby they may choose whether optional cookies and similar technologies may be used.
(2) Through the mechanism under paragraph (1), visitors may:
1. accept the use of all categories of optional cookies;
2. reject all optional cookies and continue using strictly necessary technologies only; or
3. make separate choices for the available categories of optional cookies.
(3) Strictly necessary cookies and similar technologies cannot be disabled through the mechanism under paragraph (1) insofar as they are necessary to provide a service or functionality expressly requested by the visitor or their inclusion in the relevant statutory exemption is otherwise justified.
Changing and Withdrawing Consent
Article 19. (1) Visitors may change their choices or withdraw consent at any time through the cookie management mechanism permanently accessible on the website.
(2) Changes to or withdrawal of consent apply to the future use of the relevant optional cookies and similar technologies.
(3) Withdrawal of consent does not affect the lawfulness of the use of the relevant technologies on the basis of consent before its withdrawal.
Retention of Cookie Choices
Article 20. (1) Visitors’ cookie choices are retained through the consent management mechanism to apply the selected settings during subsequent visits.
(2) For this purpose, information about the choices made may be stored locally in the visitor’s browser using technology necessary to retain and apply those settings.
(3) If a visitor deletes information stored in their browser, uses another browser or device or takes other action preventing their previous choices from being recognized, they may need to make a new choice.
Changes to Cookies and Settings
Article 21. (1) When introducing new cookies or similar technologies, changing their purposes or making another change affecting the visitor’s choices, SIMID takes the necessary steps to update the information and cookie management mechanism.
(2) Where the nature of a change requires fresh consent, the relevant technologies are not activated on the basis of previously given consent unless that consent validly covers their use.
Browser Settings
Article 22. (1) In addition to the cookie management mechanism, visitors may use their browser or device settings to restrict, block or delete certain cookies and other locally stored information.
(2) Restricting or blocking strictly necessary technologies through browser or device settings may cause parts or functionalities of the website and Online Store to malfunction or become unavailable.
Section VI. External Services and Providers
General Provisions
Article 23. (1) SIMID uses services and technical solutions provided by external providers in connection with the operation of the website and Online Store.
(2) When certain external services are used, the visitor’s browser or device may connect directly to the systems of the relevant provider. Depending on the service, technical information necessary to provide it may be transmitted through such a connection.
(3) The use of an external service does not necessarily mean that the relevant provider sets cookies or uses other technologies to store or access information on the visitor’s device.
Google Fonts
Article 24. (1) The website uses Google Fonts to load and display the fonts used.
(2) When the relevant content is loaded, a technical connection may be established with the service provider’s systems.
(3) The technical review carried out in preparation for this Policy did not identify any cookies set by Google Fonts.
OpenStreetMap and Delivery Location Selection
Article 25. (1) When the functionality for selecting a delivery office or location is used, the Online Store uses a mapping service based on OpenStreetMap.
(2) This functionality may involve technical communication with external systems necessary to display and use the map.
(3) The technical review carried out in preparation for this Policy did not identify any separate cookies set by OpenStreetMap in connection with the functionality used.
Courier Service Provider Integrations
Article 26. (1) The Online Store uses integrations with courier service providers, including Speedy and Pigeon, to provide functionalities related to selecting and carrying out delivery.
(2) In connection with these integrations, technical information necessary for the selected delivery method, town and/or delivery office may be stored in the visitor’s browser, including through Local Storage.
(3) The technical review carried out in preparation for this Policy did not identify any separate cookies set by Speedy or Pigeon.
myPOS
Article 27. (1) Where card payment is selected, payment is made through the myPOS payment environment.
(2) myPOS does not load automatically during an ordinary visit to or browsing of the Online Store. Access to the payment environment takes place after the visitor selects card payment and submits the order.
(3) The technical review carried out in preparation for this Policy did not identify any myPOS cookies upon the initial loading of the payment page.
(4) After the visitor is redirected to the myPOS payment environment, the use of cookies and similar technologies by that provider is governed by the rules and information made available in that environment.
Cloudflare Turnstile
Article 28. (1) To protect the contact form and the checkout process against automated requests, spam and misuse, the website and Online Store use Cloudflare Turnstile.
(2) When Cloudflare Turnstile is used, technical signals and information concerning the visitor’s browser, device and interactions may be processed as necessary to verify the legitimacy of requests and provide the protective functionality.
(3) The service may use short-lived technical browser state and a verification token during the relevant session, in accordance with the configuration actually implemented.
(4) Information about the technologies used in connection with Cloudflare Turnstile is updated where their purpose, configuration or manner of use changes.
New and Modified External Services
Article 29. (1) When introducing a new external service or changing the way an existing service is used, SIMID assesses whether the service uses cookies or other technologies to store or access information on the visitor’s device.
(2) Where the use of such technology requires prior consent, it is activated only after the relevant consent has been given through the cookie management mechanism.
(3) Where necessary, this Policy and the information provided through the cookie management mechanism are updated before or in connection with the introduction of the relevant service.
Section VII. Processing of Personal Data
Personal Data Related to Cookies and Similar Technologies
Article 30. (1) Depending on the technology, information collected or generated through the use of cookies and similar technologies may, on its own or in combination with other information, constitute personal data within the meaning of applicable data protection legislation.
(2) Depending on the technology, such information may include online and technical identifiers, IP address, browser and device information, settings and choices made, and information about interactions with the website and Online Store.
(3) The scope of information processed depends on the particular cookies and similar technologies used and the visitor’s choices concerning optional technologies.
Relationship with the Privacy Policy
Article 31. (1) Where information collected or generated through cookies and similar technologies represents personal data, it is processed in accordance with applicable data protection legislation.
(2) Further information about SIMID as personal data controller, the purposes and legal bases of processing, categories of recipients, retention periods, possible transfers outside the European Economic Area and data subjects’ rights is provided in the Online Store Privacy Policy.
(3) This Cookie Policy and the Privacy Policy should be regarded together where the use of cookies or similar technologies involves the processing of personal data.
Section VIII. Amendments to the Policy and Final Provisions
Amendments to the Policy
Article 32. (1) SIMID may periodically update this Policy, including where there are changes to the cookies and similar technologies used, the functionalities of the website and Online Store, external services used or applicable legal requirements.
(2) The current version of the Policy is published on SIMID’s website.
(3) Where a change affects consent previously given by the visitor or requires fresh consent, SIMID takes the necessary steps to provide the relevant information and, where applicable, obtain fresh consent.
Contact Details
Article 33. Questions about this Policy and the use of cookies and similar technologies may be addressed to SIMID OOD at: info@simid.bg.
Entry into Force
Article 34. (1) This Policy takes effect on 1 October 2026.
(2) Date of last update: 13 October 2026.